Last Updated: 17th May 2025
Welcome to trendbasket.co.uk These Terms and Conditions govern your use of our website and the purchase of any goods from us. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully.
2. Using Our Website
- Acceptable Use: You agree to use our website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
- Intellectual Property: All content on this website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of trendbasket.co.uk or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of our website without our express written permission.
- Accuracy of Information: We strive to ensure that the information on our website is accurate and up-to-date. However, we do not warrant that product descriptions, prices, availability, or other content are error-free. We reserve the right to correct any errors and to change information at any time without prior notice.
- Website Availability: We aim to keep our website running smoothly, but we do not guarantee that it will be available at all times or that access will be uninterrupted. We will not be liable for any loss or damage arising from the unavailability of our website.
- Links to Other Websites: Our website may contain links to third-party websites that are not under our control. We are not responsible for the content, privacy policies, or practices of these websites. Your use of third-party websites is at your own risk.
3. Ordering Goods
- Product Information: We make every effort to display our products accurately. However, the colours you see will depend on your monitor, and we cannot guarantee that your monitor’s display will accurately reflect the true colour of the product. All sizes and measurements are approximate.
- Order Process: By placing an order, you are making an offer to purchase the goods at the price stated (plus any applicable delivery charges). Your order is subject to acceptance by us. We will send you an order confirmation email to acknowledge receipt of your order. A contract between us is formed only when we send you a dispatch confirmation email confirming that the goods have been shipped.
- Price and Payment: The price of the goods will be as displayed on our website at the time you place your order. All prices are in UK pounds (£) and are inclusive of VAT (where applicable). Delivery charges are not included in the product price and will be added to the total amount due. We accept various payment methods as indicated on our website. You confirm that the payment method you are using is yours and that you are authorised to use it.
- Order Cancellation by Us: We reserve the right to cancel your order if, for example, the product is out of stock, there has been an error in the price or product description, or if we suspect fraudulent activity. If we cancel your order, we will notify you and refund any payment you have made.
- Order Cancellation by You (Your Right to Change Your Mind): Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for most goods within 14 days of receiving them and receive a full refund, including standard delivery charges. To exercise this right, you must inform us of your decision to cancel within this 14-day period. You can do this by contacting us via email or post. You will then need to return the goods to us within 14 days of notifying us of your cancellation, in their original condition and packaging (where possible), and at your own cost. Certain items, such as personalised goods or items with hygiene seals that have been broken, may not be eligible for cancellation.
4. Delivery
- Delivery Charges: Delivery charges will be calculated and displayed at the checkout.
- Delivery Times: We aim to deliver your order within the estimated timeframe provided on our website. However, delivery times are estimates and are not guaranteed. We will not be liable for any delays caused by events outside our reasonable control.
- Risk and Ownership: The risk of loss or damage to the goods passes to you upon delivery. Ownership of the goods will pass to you once we have received full payment for them.
5. Returns and Refunds
- Our Returns Policy: In addition to your statutory rights under the Consumer Contracts Regulations, we may offer a more generous returns policy. Please refer to our dedicated Returns Policy page on our website for full details on how to return items and the conditions that apply.
- Refunds: If you are entitled to a refund, we will process it as soon as reasonably possible and, in any event, within 14 days of us receiving the returned goods or, if you haven’t received the goods, within 14 days of you informing us of your decision to cancel. Refunds will be made using the same payment method you used for the original purchase, unless we agree otherwise.
6. Limitation of Liability
- To the fullest extent permitted by law, trendbasket.co.uk shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or the purchase of goods from us.
- Our total liability to you for any direct loss arising out of or in connection with your use of our website or the purchase of goods from us shall be limited to the total price you paid for the goods in question.
- Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.
7. Indemnity
You agree to indemnify and hold harmless trendbasket.co.uk, its directors, officers, employees, affiliates, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
8. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Any dispute or claim arising out of or in connection with such matters shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Cookie Policy (when available), and Returns Policy, constitute the entire agreement between you and trendbasket.co.uk and supersede all prior agreements and understandings relating to the subject matter.
10. Changes to These Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon being posted on our website. Your continued use of our website or purchase of goods after any such changes constitutes your acceptance of the new Terms and Conditions.
11. Contact Us
If you have any questions, comments, or concerns about these Terms and Conditions, please contact us at:
Email: support@trendbasket.co.uk
Address: 61 Gravel Hill, Ludlow, Shropshire, SY8 1QS, United Kingdom
Number: 01584 874084
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